Every product at bitcraftart is handcrafted with genuine care and attention. For this reason, our refund policy differs from mass-market shops — please read carefully before placing your order.

1. When We Offer Refunds

We refund or replace products in the following cases:

✅ Product arrived damaged

  • Damage during shipping (broken resin, broken base, LED not working)
  • Reported within 48 hours of delivery
  • Include clear photos of the product and packaging

✅ Manufacturing defect

  • Resin has large bubbles, flowers turned brown, clear difference from product photos
  • Reported within 14 days of delivery

✅ Wrong item shipped (our error)

  • We shipped a different product than ordered
  • Reported within 14 days

2. When We CAN’T Offer Refunds

❌ Change of mind / “Not what I expected” Because products are handmade and shipped internationally, we cannot accept returns for change of mind. Please carefully review product photos, descriptions, and sizes before ordering.

❌ Custom Orders Custom orders are made specifically for you and cannot be resold — no returns/refunds except for damage or manufacturing defects.

❌ Reports after the deadline

  • After 48 hours for damage
  • After 14 days for defects

❌ Damage caused by user Product dropped, impacted, or exposed to high heat after receiving.

❌ Customs delays Import duties, customs fees, or delays caused by your country’s customs authority are not our responsibility.

3. Refund Process

Step 1: Email [info@bitcraftart.com] with:

  • Order number
  • Description of the issue
  • Clear photos of product and packaging (if damaged)

Step 2: We confirm within 1-2 business days

Step 3: Depending on the case:

  • Send a replacement product (free shipping)
  • Full 100% refund to original payment method
  • Repair if possible

Step 4: Refund processed within 5-10 business days after confirmation. Time to receive funds depends on your bank/PayPal.

4. Return Shipping

If physical return is needed:

  • If our fault: we cover return shipping costs
  • Other reasons: customer covers return shipping (not recommended due to high costs)

In most cases, we won’t require you to return the item — photos are usually enough to process.

5. Partial Refunds

Some cases qualify for partial refunds:

  • Product has minor defects that don’t significantly affect use
  • Customer agrees to keep the item with a negotiated discount

6. Order Cancellations

  • Standard orders: Can be cancelled within 24 hours of purchase → full refund
  • Custom orders: Can be cancelled before we confirm the design → full refund
  • After production starts: Cannot be cancelled

7. Contact

Questions about refunds: