Bitcraftart (“we”, “our”, “us”) respects your privacy. This page explains how we collect, use, and protect your personal information when you use bitcraftart.com.
1. Information We Collect
Information you provide:
- Name, email, shipping address when placing orders
- Payment information (processed by Stripe/PayPal — we do not store credit cards)
- Contact form messages
- Email when subscribing to newsletter
Information collected automatically:
- IP address, browser type, operating system
- Pages viewed, time of visit
- Cookies and similar tracking technologies
2. Cookies & Tracking Technologies
We use cookies and pixel tracking from third parties:
| Tool | Purpose |
|---|---|
| Google Analytics 4 | Website analytics |
| Google Ads | Retargeting advertising |
| Facebook Pixel | Facebook/Instagram advertising |
| Mailchimp / Klaviyo | Email marketing |
| Stripe / PayPal | Payment processing |
You can disable cookies in your browser settings, but some features may not work properly.
3. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Provide customer support
- Send marketing emails (only with your consent)
- Improve our website experience
- Run personalized advertising (Google Ads, Facebook Ads)
- Fraud prevention
4. Sharing With Third Parties
We do not sell your personal information. We only share with:
- Shipping carriers (USPS, Royal Mail) — to deliver your orders
- Payment gateways (Stripe, PayPal) — to process payments
- Service providers (Google, Facebook, Mailchimp) — analytics & marketing
- Legal authorities — only when legally required
5. Your Rights (GDPR – EU Customers)
If you’re a resident of the European Union, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict data processing
- Complain to a data protection authority
To exercise these rights, email: [info@bitcraftart.com]
6. Your Rights (CCPA – California Customers)
If you’re a California resident, you have the right to:
- Know what categories of data we collect about you
- Request deletion of your personal data
- Opt-out of sale of your data (we don’t sell)
- Non-discrimination when exercising your rights
To exercise these rights, email: [info@bitcraftart.com]
7. Data Security
Our website uses SSL (https://) to encrypt data transmission. Payment information is processed through Stripe/PayPal (PCI DSS compliant). However, no system is 100% secure — we commit to protecting your data to the best of our ability.
8. Data Retention
We retain order information as required by law (minimum 5 years for accounting/tax purposes). Marketing email lists are retained until you unsubscribe.
9. Changes to This Policy
We may update this policy. The new version will be posted here with the updated date. Material changes will be notified by email to registered customers.
10. Contact
Questions about privacy:
- Email: [info@bitcraftart.com]
- Address: [HaNoi, Vietnam]